Delivery charges are shown in the shopping cart. and are based on the weight and destination of the order.
Delivery within the UK is usually within 2-7 working days. We endeavour to hold stocks of all our active products, but if we are out of stock of your chosen item we will notify you of when the item will be expected to be back in stock and give you option of a full refund.
Some items may be shipped direct to you from our supplier in order for you to receive your chosen items as quickly as possible. This means that you may receive your order in separate parts, but will not incur any additional carriage charges. We cannot be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Any dates quoted for delivery of the goods are approximate only and MWG Equestrian shall not be liable for any delay in delivery of the goods howsoever caused.
Its easy to organise a return just sign in to your account and select MERCHANDISE RETURNS
You must be notified us prior to returning goods. Refunds, less the delivery charge, will be made for any items returned (at customers expense) which are unused and not damaged, within 14 days of receiving them. (This does not affect your statutory rights). The refund will normally be processed upon us receiving the goods however please allow up to 15 days.
Goods will only be accepted for return if they are in perfect condition and with their original packaging with all tags in tact. In the case of Horse Rugs, please fit new rugs on top of a clean sheet, as they cannot be accepted for return if they are soiled in any way. If either of these stipulations are not met we reserve the right to refuse credit or incur a 20% repacking/used charge.
Please note: We do not offer a refund for Special offer items, however you will be issued with a credit note. Items that have been made specifically to a customer’s requirements, design or measurements are also excluded from our returns policy. Any free gift must be included along with the returned items, otherwise the original price will be deducted form the refund, except in a partial return and the rest of the order still qualifies.
We recommend that you send your goods back by recorded delivery or a secure delivery method which requires a signature on delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.
If at all possible, please include with the goods a copy of your packing slip or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.
Exchanges will be done for any items returned (at customers expense, we recommend you get proof of posting) which are not damaged and in original packaging, within 14 days of receiving them. P&P will be charged for items to be sent back out, please include payment for the postage with your returned item.
Goods returned under complaint will not be accepted unless clean and dry. Health & Safety Act 1972.
Returns after 14 days
Goods returned after the 14 day period will incur a 20% restocking charge and will be offered a credit note. We cannot refund money after this period.
Returns from outside the UK
Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.
If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing firstname.lastname@example.org
Under no circumstances should items be continued to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition.